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Fly in luxury in one of the most exclusive cabins in the sky. .
Enjoy flat-bed seats and chef-curated meals. .
Or work. Or eat. Or drink. In the Delta Sky Club, you choose how you spend your time.
Track your bag, check flight status, get your boarding pass, book Award Travel and more with the Fly Delta app.
Bid on once in a lifetime SkyMiles Experiences. Get exclusive access to sporting events, award shows, luxury vacations and more.Submitting a Ticket Request - InMotion Hosting
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&&Submitting a Ticket Request
Views: 60,052
Published: Sep 7, 2016
When it comes to getting support from us at InMotion Hosting, it can be helpful to realize the way that our ticketing system works, and the multiple channels for getting help.
In this article we'll go over the , the , , , , and finally .
Types of support requests
When submitting a support request, there are three different types of requests:
Non-verified question to our
A Non-verified question means that we'll look into and respond to your issue in our public Q&A section of our website. These are typically for questions outside of the general scope of our support team.
This method is the easiest way to contact technical support. It is preferred because it provides a contact that does not require further verification.
Non-verified email to
for Technical Support, or to
for Billing Support.
A Non-verified email means you might have to confirm your account with either the last 4 digits of the credit card on file, or the current AMP password for your account.
Differences between support requests
The main difference between a Verified and Non-verified support request comes down to the information we can relay to you, as well as any account changes that we can make for you.
If you just need to ask us a quick general question a Non-verified support request is fine. But if you actually need us to give you specific information about your account, or need us to make any adjustments for you, this needs to be done over a Verified request.
If you prefer to send your support requests in via email, simply provide either the last 4 digits of the credit card on file, or your account's current AMP password in the body of your email to turn it into a Verified request.
Checking on status of a support request
We answer all tickets in the order that they come in. If you'd like to check on the status of your support request you can start a live chat, or give us a call at 888-321-HOST (4678).
Please note that if you reply to your ticket checking on the status, or by adding additional information, this will .
Submitting a support request
When you need to submit a support request to us, below are the 2 common things you'd need to look at:
Submit verified ticket
Non-verified support request over email
Submit verified ticket
Click the Submit Support Ticket button as per the graphic below.
In the Submit a verified ticket to Billing or Technical Support choose a Department, enter a information in the Subject, and
Support Request Detail fields. Click the Submit button.
You will then see a message stating "A ticket has been submitted to Support from your account's primary email address: customer_"
Submit ticket over email
If you'd like to submit a support request to us just over email, you can follow the steps below to accomplish this:
Send an email to
By default a support request coming in over email is Non-verified, if you need specific account information, or need us to adjust something on your account this requires a verified request.
Simply provide either the last 4 digits of the credit card on file, or your account's current AMP password in the body of your email to turn it into a Verified request.
What you see after submitting a support request
After you submit a ticket, you should receive a confirmation email from our system with your ticket ID:
Now you just need to wait while we review your support request in our ticketing system. You will get an email from us again once one of our support staff replies to your ticket. In this case I just responded Staff response.
Adding more details to a support request
If you need to add more details to your support request, you can simply reply to the email you receive from our ticketing system without altering the subject.
Please note that when adding additional details to your support request,
in the ticket queue.
What we see when you submit a ticket
When you first submit your ticket, it will be assigned to our Tier1 support staff to investigate further.
Below you can see here is the test ticket I submitted, and our ticketing system just got it 19 seconds ago.
Now because I told our support staff to ignore this ticket, it stayed in the Tier1 queue for 21 minutes and we can see that there are some tickets above and below ours locked and being worked on.
Now if you added additional information to your ticket by replying to the email, it will reset the ticket's position in the queue. Here you can see the ticket is back at the bottom of the queue, and just arrived 2 seconds ago.
Need immediate help?
As always we're here 24x7 to help, so if for some reason you aren't able to view the status of your support request please start a live chat session with us or give us a call at 888-321-HOST (4678).
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Related Questions
Here are a few questions related to this article that our customers have asked:
Would you like to ask a question about this page? If so, click the button below!
We are having problems with prestashop I tried to change the language as suggested by Harry J but the error message: employee (Unknown column 'optin' in 'field list')
AMP Password: *********
prestashop login ******** psw ********
are 10 days that the site does not work and if necessary ask you to delete the software and reinstall the previous version prestashop 1.4&
Also no longer able to operate with Crome and Safari&
It 'a situation that we would like to solve very quickly because we're losing money is not working the shop.&
Thank you for your cooperation
Hello Massimiliano,
I did a lot of testing with a copy of your site and cannot confirm the reason for the mobile only view at this time. I reverted the copy to 1.5 and then upgraded again with the same result. It does appear to be file related as I did not change anything in the database.
We would be happy to revert your site back to a 1.4 version for you. You will need to upload a copy of the database and the backup files to your account and then submit a ticket to our Live Support team. They will be happy to accommodate.
I also removed the passwords and other identifying information from your post as this is a public space and everyone can view it.
Kindest Regards,
We are having problems with email server. &It did not response to . &webpage is not responding either. &Tech support requested us to submit the ticket for server review. &All they can do is reboot.&
AMP Password: **********
We are not even able to access webmail now.&
Thank you.
Hello Fannie,
Since this is a Public forum, I have removed your AMP Password from your comment. It is extremely unsafe to post that type of information publicly, and can result in your server getting compromised. At this time I highly recommend rotating your
for security purposes.
from your AMP account, or by emailing .
If you have any further questions, feel free to post them below.
Thank you,
-John-Paul
You say "Since this is a&Public&forum, I have removed your&AMP Password&from your comment. It is extremely unsafe to post that type of information publicly, and can result in your server getting compromised."
Why in your chat they say that the need your AMP password thats complety insecure they don't bring me any help because that, you need to implement another thing to check the user because use the last 4 numbers of the credit card dont work i pay with paypal and you dont have that numbers this is really bad it was my first experience with the support and was really&awful, and you say that i can put a ticket but i really prefer to speak with a person if i have and issue and other thing the person who suppose to help don't know nothing about what youre selling. and if you want a name was "Jami O"
Hello Isaac,
I'm sorry that you had a bad experience with live support.
If you want to leave feedback on issues quality of response, then email .
The chat environment is totally separate from the Support Center website.
You are connected via HTTPS when you're using chat - meaning that it is secure.
So, at that point, it's okay to provide identification information.
The reason we take it out of posts in the Support Center is because when you post it ANYONE can read your response.
I hope that helps to re-assure you that our services are secure and that we do care about the quality of our support.
If you have any further questions or comments, please let us know.
We would be happy to help!
So managing tickets via email is a fine approach except for the fact that previous correspondance and the original reported issue are not included on the email thread.
Is there a way to go look at the ticket from the website and see the initial request and all of the correspondance?
Hello Flint,
Apologies for the ticket issues.
Unfortunately, there is no unified way to look at the issues in one location at this point.
The current system is under evaluation and will most likely be under development to provide a better system that allows you to see the events in the manner that you have described.
However, at this time, the customer facing interface for tracking the tickets are handled through email.
Apologies for the inconvenience.
If you have any further questions, please let us know.
Yes, it would be nice/helpful to be able to view tickets in a single string that require a monolog of sorts with support staff.
Hello Matt S.,
Thank you for your suggestions, I have forwarded them to my manager. Feel free to email any additional feedback directly to our .
We are always open to suggestions,
since it helps us to better serve our customers.
If you have any further questions, feel free to post them below.
Thank you,
-John-Paul
This sucks. I just want to file a trouble ticket.
Hello Martin,
I'm sorry to hear you are unhappy with the instructions above. We would like to improve the article to make it easier for everyone. Where exactly did we lose you? Were you unable to ? Were you unable to to send a ticket? Were you not able to send an email to ?
Any of these methods will allow you to send a trouble ticket, the simplest being the straight email. We would like to help, but we would need to know the details.
Kindest Regards,
Your navigation seems to have changed, and now the instructions are out of date. But seriously, if your system requires this many instructions, then your system is too complicated. When I have a problem, I just want to click a link to get help. For instance, right now I need to check the status of a ticket, but there's no link to click, and the instructions above don't tell me where to find one. Do you honestly&need someone to explain to you why and how this is unacceptable?
&oscommerce part all images tend to disappear , spacially thumbnails
Hello Vicente,
Thanks for the question.
We really don't mind helping here in the Support Center, but please submit your queries as , or as a comment in the category where you need help.
This helps us to keep things organized and also provides further reference for those come to the site later.
They can see your question/comment (related to the specific topic) and then they don't have to ask it again.
As for your OSCommerce issue, I took a look at the URL you provided, but I see all of the images with no problem.
Can you please provide the steps you take when you have the problem?
Also, any specific error messages or URLs where the problem occurs would really help us to identify the issue.
Kindest regards,
it is in the os commerce section. clicking on tienda on the right upper corner. you have to ask for entrance though
you have to click on the "tienda" word on the right upper corner . you will have to register to get in though
Hello vicente,
Thank you for your question. I can see the broken images now.
The broken images seem to only be thumbnails. What are you using to generate the thumbnails in OsCommerce? For example, are you using a 3rd party plugin?
If you are I recommend trying a different thumbnail generator, to see if it works.
If you have any further questions, feel free to post them below.
Thank you,
-John-Paul
Hello Vicente,
I took a look at the store after registering a test user.
The problem you're having seems to be related to the file names you're using and path being used by OSCommerce.
I would review how thumbnails are generated on OsCommerce.
You may need to review documentation on
concerning the image files.
When I looked at the code for the snippet, I noticed this:
The problem here is that the link does NOT work.
Also, the server will not recognize the name of the graphic because of the spaces.
You need to RENAME your files that have spaces, otherwise, the server will not recognize it. Remove the spaces from the original graphic file name, then have OSCommerce regenerate the thumbnail and it will work.
I can actually replace the spaces with "%20" in the code and fix the link and then graphic does appear.
However, this is NOT the way to fix the problem you're seeing.
Please re-name your files without the spaces and then OSCommerce should be able to generate the proper thumbnails and they will appear correctly.
I have an active SSL certificate on my domain name () which was at other hosting company. However, I just moved my domain name to your hosting now, I would like to move/install my SSL certificate with your hosting.
I have the following dedicate IP address assigend by your hosting for that reason: 23.235.200.204
Below are ALL info you need from my Certificat:
SSL Certificate Information
***INFORMATION REMOVED***
Thank You,
Hadi Jouma
Hello Hadi,
To move a certificate, it will first need to be rekeyed by the provider for our server. You will need to first have our
generate a CSR from our side so you can then send that information to the merchant from which you purchased the SSL certificate. They will then rekey the certificate and you will then want to resend that information to our support team so they can install it on your account.
Kindest Regards,
Can You please delete my certificate info from the post? Did not know this will be posted for public.
Thank you,
Hello Hadi,
The information has been removed as requested. Do remember all questions asked here are public, so the article comments and answers will be as well.
Kindest Regards,
Guys my server has been down for more than 12 hours. Apparantly none of your chat people can help. Must be admin but still have had no response to any emails. I have no answers to anything!!!!!
Hello Iachy,
Sorry for the delayed response. I see that you were able to take care of this issue via internal tickets. It looks like your VPS had been under a
and that caused the need to switch the main IP address of your server which made it appear to be down while DNS settings were propagating.
Please let us know if you're still having any issues at all.
doesn't ANYONE provide a straightforward answer to help their clients?!
Your comment is a bit vague.
Could you clarify?
Searched for how to file a ticket. It use to be simple. This guidance tells you to click Support and then clisk on submit a Ticket. Don't see that. It use to be simple - just went to the perldesk. /cgi-bin/pdesk.cgi
- why not provide a link?
It seems so simple...
Hello Bill,
The perldesk is old and was used before the AMP was implemented. Now, everything is done via the AMP. Log into the AMP and click on the Support lifering in the upper right. This brings you to a form to fill out.
Kindest Regards,
Just a quick recommendation for the staff. &Going along with what other people are complaining about in the design of the support interface... &I have two recommendations that hopefully you guys will consider and use if found to be useful..
1st: &I saw&3-4 comments on the support&link at the top right and how many are having trouble&with it. &When I first setup my account, I found myself clicking on the Support Center Link/Ring on the page navigation right below the Get Support Link..&Even after I was aware of the difference between the two links, they are so similiar, I&still do it by accident all the time.. What's making this a little irritating to me is that the once you click on that Support Center link, you are forwarded to a new window, and then you are logged out of your account. &
Perhaps some re-positioning/styling to better designate what each link does for members would be of some aid.
Also, a consistent member only member across your site (maybe a fixed/sticky nav) with member navigational links would be of some help. Once you leave your AMP, you&seem to be logged out and have to go back through AMP login to see&the member specific nav..
Just recommendations to consider, hopefully it will help me and others from being jerked around the site so much while we are still getting accustomed to the navagation ui.
Hello Ronnie,
I will bring these ideas up to our User Interface designers to see what they can do.
Making things easier, not harder, is our goal and sometimes it takes feedback from Users such as yourself to make us see things a bit differently. Thank you so much for the feedback as it is always welcome!
Kindest Regards,
Scott said:
The perldesk is old and was used before the AMP was implemented. Now, everything is done via the AMP. Log into the AMP and click on the Support lifering in the upper right. This brings you to a form to fill out.
Kindest Regards,
My question is:
When will we get something with the functionality of perldesk to allow us to view old tickets.
Many of my recent tickets were closed without being fixed and being able to see them helps maintain the history of the problem.
Where is the &submit a ticket& page? I need help with email . It bounces.
I have 5 domains. All email works great. However
incoming email bounces. Could you do a quick check and repair for me?
Could you provide us with the specific bounce that you are getting?
When I send an email to& it never shows up. Lost in the cosmos. Any ides why?
Hello David,
In checking your domain's DNS I noticed there are no MX records for the domain. This means email will not be delivered as it has no idea where to go. I also notices you have a mail subdomain pointing to Google. Are you trying to get your mail through Google? If so you will need to point to their mail servers.
Please review our article on
so you can point to the proper server to get your email.
Kindest Regards,
my&Account not yet activated
Please i need start to work with my e commerce .
can you active my account ?
thank you&
Hello Scalisi,
We are unable to confirm and activate accounts via the community support center. You may, however,
directly so they can get you up and running.
Kindest Regards,
Please eliminate all content files (including any PHP files) under the whaletimes.org website. Do not change the files related to
websites. Once all files under whaletimes.org have been eliminted, please insert&a placeholder page.
Upon completion, please instruct me on the downloading and installation of the wordpress software. We will be using it to post pages from this point forward.
Ruth Musgrave
Hello Ruth,
We do not accept support requests via the public questions and comment section. That is dangerous for security reasons. You will need to contact
for specific support requests.
Kindest Regards,
I seem to be going in circles here: It looks like the link/button to open a support ticket is missing. &When you login to AMP, only the "Support Center" is there in the upper right-hand corner. &Clicking on that brings you to a Community Help Page and the only mention of opening a Tech Support Ticket is mentioned all the way at the bottom. &Clicking on that only brings you to a help screen explaining how to login to AMP to open a Support Ticket. &Huh??? &
Hello Joseph,
When you first get into your AMP, check the far upper right corner. There is a lifering icon that says "Get Support". That is above the lifering icon labeled "Support Center" . The "Get Support" link will take you to a page that allows you to enter a ticket via a form.
Kindest Regards,
15 or so lines of css changed, and you can have
/rtwebsites/uploads/csschanges.png
Not only could this help users differentiate the buttons on the navbar/header, but it will be the much easier for you guys to explain that you have support center (forums)
blue, and the get support (tickets) in red when trying to explain this to users.
This was very confusing for me also. There are 2 nearly identical "support" buttons that use the same icon, but they take you to different places. Please concider doing something to reduce the ambiguity that exists with the dual support button links. Thank you!
Oh my God. This took me forever to figure out. For anyone else&having the same problem... where you're clicking "Support Center", look further up, to the right and you'll see the correct "Get Support" button. Insanity.
I cannot find a ticket submit button.
Where is a ticket submit button?
Hello Whatif,
Are you following the instructions above? If so, are you saying you see the screen as in step 3 but there is no Submit button at the bottom?
Kindest Regards,
Hi, we are seeing a number of errors the connection to the dbase resulting system block, I wanted to ask if there are problems and have the system inspected.
Hello Torellio,
As we have many servers and many, many user accounts, you will need to submit an actual ticket or otherwise
instead of using the comment for a specific question about your account. Even if you ask a new question, if it is not relevant to the specific article, be sure to use the
link to do so.
Kindest Regards,
This article is already improved and its helpfull
I agree with everyone who has complained about the AMP ticket system, it's terrible.
And now it appears there is no way to view previous tickets or even view my own submissions in an open ticket. Awful
Throw out AMP and bring back a real ticket system.
You can use the URL below to log into the Pdesk to check on your ticket. This should use your cPanel username and the original password. If that does not work, you will need a new password to connect. To get that you will, of course, need to contact the Live Support team to get it. Once acquired however, you can use it to check on any tickets you submit.
This system is deprecated so it is not linked by our Support Center, for that I apologize.
Kindest Regards,
Would be great to see all tickets and responses to tickets in AMP. This is quite important because some support techs are better than others and the first response is not always satisfactory. I often need to follow up on tickets that may be closed by the tech but not resolved or to just look back on the history of the ticket in general. It is currently not possible to look up the original submitted ticket or responses to that ticket. I do like the option to submit a ticket within the AMP interface since I don't have to verify the ticket though.
Thank you and I hope this suggestion is useful.
Hello Summer,
Your comments and suggestions are always welcome.
Thanks for the input!
I will forward your suggestion to our customer experience team as they plan the interface developments.
I registered 1-2days ago but seems like my account not yet activated.
I didn't recieve any confirmation email yet.
When can I use hosting service? Thanks.
Our confirmations team strives to reach out to all new accounts within 30 minutes, when possible. If you have placed an order for your account and have not yet gotten a confirmation contact, you can reach out to the
team for assistance. They should be able to assist you right away.
Kindest Regards,
How do you view open tickets? Is there a link to view the ticket inside the AMP or Support Center? &
Do you have one or replies can only be viewed by email? &If it is email only it's a weak system that you need to upgrade. &Tracking tickets by email is a big time hassle.
Hello Kevin,
Sorry that you feel that way about the ticket system, but it only track-able through email at this time.
The system is always being evaluated, so all input is considered.
You just need sort your email by the sender and you should see all replies to any existing ticket.
As per the article above, you can also contact our live support team to check on existing tickets.
I hope this helps to answer your question, please let us know if you require any further
assistance.
It doesn't work. I submitted 2 replies. One 17 hours ago. The other 18 hours ago. After making the replies, I have no idea if the reply was posted to the ticket.&
After waiting 18 hours with no reply, I opened a live chat to ask about it. &After wasting another 30 minutes in the live chat they told me the replies were not posted.&
THIS IS A HUGE WASTE OF TIME FOR ME AND YOUR SUPPORT STAFF.&
Being able to login and view an open ticket is a basic feature found in support ticket systems. &Not having it on your "NEW SUPPORT CENTER" is a critical mistake.
I have waited over 1 week to get my reseller account setup. &Last week it took 3 days for a reply. &Today, I get no reply from you because your ticket system does not post all replies. &
It's a big problem.
Right now, I had to find my sent emails and post them in the live chat. &I'm still waiting for another reply and now another day has been lost.
I'm sorry that you're having problems with the Website Transfer.
I checked and they are working on your transfer. Website transfers can take 1-4 days depending on the complexity of the transfer - I know that this shouldn't take THAT long.
The techs also did take note of your emails and made sure that any unnecessary tickets were closed.
I understand your frustration with the process, but I have spoken with the tech who is in charge of the WTR list this evening and he is looking at the issue with all of the information in the account.
In spite of the fact that the information was registered in a different location, the tech can view all replies that you have sent.
To keep everything on one ticket you simply have to reply to the original ticket, and the replies are kept together.
Nothing is lost.
I requested that the tech send you reply when he is finishing dealing with your ticket.
Kindest regards,
How much time does it takes to get your response?
Hello Ritesh,
Thank you for contacting us today. All tickets are answered in the order they are received.
Since you receive a response when the the ticket is resolved, it depends on the complexity of the problem. For example, a site migration or data restoration can take a long time depending how many files have to be moved.
If you have any further questions, feel free to post them below.
Thank you,
Need some Information
When i try to send a mail , i get this message back (
Certains des destinataires ou tous les destinataires n'ont pas re&u votre message.
&&&&& Objet&:&&&& ERROR 550 when to send a mail
&&&&& Date&:&&&&& 19/02/
Impossible de contacter le(s) destinataire(s) suivant(s)&:
&&&&& '' le 19/02/
&&&&&&&&&&& 550 information, please see
can you help me to resolve this
Hello Amadou,
Thank you for your comment. If you are receiving a bounceback with this error, then the email you sent has not passed the outbound filter.
Have you tried the suggested solutions on the article ?
Thank you,
Apparently you still don't have a real support ticket tracking system but instead rely simply on emails.
Your response time is slow and the responding &tech& is seemingly more interested in getting &kudos& than resolving the problem.
It's like the first responder is there to just slow the traffic.
I came here with a real website as a trail run to find a new host but I'm beginning to question the validity of all the positive reviews I saw.
You need to spend less time with the sappy platitudes and address the actual problem.
If I wanted poor support I'd keep my sites where they're at.
Haven't lost all hope but it's getting close.
Please give me reasons to stay!
I want to know why on heaven we can't check the ticket statuses in the website? Why do you want to leave us in the dark?
Hello Ricardo,
I apologize as that feature has not been implemented yet but it has been in the works now as we are trying to add it to your AMP interface.
Best Regards,
Just spent 20 min. looking for the ticket i posted a couple of days ago, then ran into this post ....just paid my first month rent and might be looking again. You guys need to get your ticket system working RIGHT! I have no idea if my ticket is processing, is closed or answered?
Not having a real ticketing system is really really odd to me at the level IMH is apparently at.
In fact it may be a break for us as I was planning to migrate dedicated servers over to the DC. This issue must be addressed, it's software, get something in place already team, deployment can't be more than a few days at the worse.
Seemly an issue that has been present for too long already, it's time to put support usability at the forefront.
Phising problem
One of your costumer sends spam and had made a copy of an official french gouvernment website :
/~wtlgne6/account.Support.Impots/MonCompte/Op.php
French legal punishments is five year in jail for this crime.
Please cancel this account.
Hello Arbogast,
Please send an email to
if you believe an account on our servers is hosting copyright or fraud information.
Best Regards,
I have setup two domain accounts on my VPS with each has own cpanel.
The first domain is:
(Live Site)
The secondary is:
(for development purposes only)
I just did an install for a new (updated) version of my main site on the development site.
I am in the process of importing the update&to the live site however, I was wondiring If I can just keep&the development site with the new update where it is and rename it to the live site name.
I am basically trying to switch the domain names instead of&importing the new version&to the live site.
Is that possible? if so, what is the process?
Thank you,
Hello Hadi,
Thanks for the question about trying to switch domains instead of importing the update. Unfortunately, this won't work - the renaming of the sites.
Well, it could be done, but it's advisable to do so as it changes your IP address and makes things more complicated.
It would be much better to simply update the files and keep the domains where they are.
Changing domains is not the same changing the file names on folder.
There is the DNS to consider as well the affect on SEO.
I hope this helps to answer your question, please let us know if you require any further
assistance.
**********.com and all other websites under the same inmotion hosting are down.
Hello ananda,
Thank you for contacting us. Since this is a public forum, I marked out your account specific information.
I tested your website, and it is loading and working successfully for me at this time. Are you still having issues?
If your problems persist, I recommend performing a , which will provide specific
evidence on your route/connection to the server.
Thank you,
It seems like my company website was invaded by hackers and used to route spam because the website wasnt displaying it content yesterday the 8th of june 2015. below is the company site url
Hello Lukman,
You can follow this guide on . You may also contact our
if you are a customer of ours.
Best Regards,
I see you have bought, or incorporated as a member the company who owns, the domain
I was a customer of the hosting company which used to own those domains... until they disappeared, along with my website and content.& Are you affiliated in any way other than having picked up the domains?& I'm looking for any access to the data I used to have hosted by that company.
Hello Kruse,
Thanks for the question about the domains.
InMotion Hosting is a web hosting company.
The registration of domain names is done through a third party company (even with our domain services - we work through Melbourne IT).
In the case of ownership disputes with domains, then you need to bring your grievances up with
as they are the governing body for internet domain names.
I hope this helps to answer your question, please let us know if you require any further
assistance.
Thanks for the response Arn, but my question wasn't really about domains.& I'm aware of how domains work/etc...
I was merely using the fact that InMotion now seem to own multiple domains which were previously owned/used by another hosting company - Example - as a clue...
I had a hosting account with Example - until they seemed to disappear.
If you are affiliated with them, or have incorporated them - I'd like to talk to somebody about recovering my data which was hosted by Example.
Hello Kruse,
Thank you for contacting us. We are not affiliated with this company. If you are trying to contact a domain owner, I recommend using the contact information listed in their
Thank you,
Dear Inmotion,
I am trying to buy business hosting but Unfortunately my credit card not&accepting
Error SYou appear to be having trouble with the credit card. Please call 888-321-4678 or 757-416-6575 for immediate assistance.
Please help.
Hello Sameer,
You will want to call 888-321-4678 or 757-416-6575 so they can assist you.
Kindest Regards,
I live in the Philippines and have orderd a NEW credit card fome my bank, so I have NO card listed for my srvice. I"m paid up until 01/10/2016 But I get a 553, WHY?
Hello Don,
You will need to
for information regarding your account as this forum is public and not advisable discussing account specific information.
Best Regards,
Where do you actually see the tickets in AMP? Or in the support website? I can't seem to find the web interface to reply to tickets you sent me.
Hello Arra,
There is not a ticket viewing feature as of yet in the AMP. Any response given by the Support department is emailed to the original email address that created the ticket.
Kindest Regards,
i am not able to use AMP someone change all of my details and now i am worried about my website data and all even i haven't received any email when this information been changed. my credit card information changed even my last password changed everything i dont know how can i prove myself that i am the real owner of this account. i only have last receipt of my payments and all.
no one in inmotionhosting can help me out keep emailing them and keep calling them its seems this hosting services is not secure.
Sorry to hear you are having issues with your account. You may want to contact our
department to see what they can do for you.
Kindest Regards,
Hi, I already sent a ticket I hope it gets attended ASAP
Hello Netpointdesigns,
If you placed a ticket in the queue they will attend to it as soon as they get to it in the queue.
If you have any further questions or comments, please let us know.
I just hope you guys could fix this ticket support as i am fairly new here and its bit difficult to follow.
Hello DocHoliday,
Sorry for the confusion.
These articles undergo updates
as necessary.
Thanks for your input!
If you have any further questions or comments, please let us know.
Well this is weird I keep getting a new message in my email with regards to a new post. When I follow the link it takes me back to the very same message that some person blogged a few weeks ago with regards to his account being compromised.
This post can be seen just a few rows above mind.
It says its a new post but this has been here since the
Totally confused?
Strange auto email you got here!
Your chat isnt working....
Hello Orly,
We regret any confusion or delay over the non-appearance of our chat service. I assure you chat is working now. If you still need assistance with your issue feel free to contact us anytime. We're always happy to help.
Really guys this is queit embarrassing seeing all these coments. I would if i was you remove everything here and start again.
I mean gees its nearly Christmas and i now get a reply!
Hello DocHoliday,
Sorry for the problems in seeing or getting replies.
Not sure if your previous reply was simply not posted on the server, or posted late.
In regards to your problem from November, can you please provide more information about what programs you are using.
Are using a Wordpress blog?
What URL are having problems with?
Please provide us a little more information and we can investigate the issue in more depth.
It wil be helpful if you have a link where we can submit new tickets and also view our earlier tickets. &That way it will be easier for us to update if the issue is having a connection with our earlier tickets. &Besides it also helps us to keep track of tickets raised.
Thank you for your comment. A good way to keep track of any ticket is to save your last reply from us. If you reply to any response from us it will re-open the ticket so we can keep working until the issue is resolved.
After moved to Cloudflare i get a fantastic speed
so i can only be satisfied now
ok ok i'm back again.
Wow this is good.
I got another one of those weird late email as usual in replying to my help request.
Strange i cant seem to remember what my issues was all about but it must have been of some importance.
I am not sure if i should laugh or cry here but something is definitely telling me that this is all out of place.
Oh yeah i did read the above post about people here complaining of some sort. I dont really know what all the fuss is about since this all of this is very amusing.
Anyhow how was everyone Christmas here. I hope it was an enjoyable one as was mine.
Dont mind my comments here people, i only come here when i am drunk.
Oh yeah where was i?
have a nice day.
Is the support ticket system broken?
I seem to get stuck in a loop. When I click the link: Ticket: Submit a Support Ticket.
I am sent to the the instructions page.
And the instructions don't appear to be accurate. Instructions I've attempted to follow below.
Click the Get Support button on the top right.
In the Submit a verified ticket to Billing or Technical S choose a Department, enter a information in the Subject, and Support Request Detail fields. Click the Submit button.
If you are having trouble, you can email
which will create a ticket in the system. Make sure
you provide us with the nature of the problem, your primary domain name, and verification. Verification includes the current AMP password, or the last four digits of your credit card on file.
reply to timothy
Reading your above comments mate, correct me if i am wrong but am i suppose to open a support ticket to help me solve a support ticket issues. Thats what your really saying.
Strange i never heard of this before.
So with me just recently i had some issue with the verification code
in which i wasn't able locate this as it seems to be hiding somewhere? Where i dont know but it was showing up at one stage, so to correct this i am open up a support ticket to correct a support issue.
Hello DocHoliday,
Just to clarify Tim's comment above.
The Support Center website is manned only for a certain number of hours
(8 AM - 9 PM EST) Monday - Friday.
We work with the live technical support team, but there are times when you would want to contact the live support team for certain issues.
They are available 24/7 and have a variety of ways that they can be reached (phone/chat/email).
So for quicker resolution of some issues it may be more ideal for you to use the ticket system (via email) from live support.
Verification of accounts are based on the Account Management Panel (AMP) password or the last 4 digits of the credit card on the account.
I hope this helps to answer your question, please let us know if you require any further
assistance.
What is InMotion's typical responce time to a new trouble ticket for lets say a web site technical issue.
Hello David,
Generally, our response time for tickets sent to our technical support team is 30minutes to around 4 hours depending on the traffic of other tickets we are seeing.
Best Regards,
Sounds much better then what my current web host does. &Might be time to change web hosts. &Thanks for your time.
Glad to hear!
I have changed the nameservers on my bluehost to my inmotion servers and even after 24 hours i cannot connect to my webpage at
can you help?
Hello Akin,
If you are having problems with connecting the site and the name servers have propagated (which I have verified by the way), then you may not have assigned the domain name to a cPanel account
with your InMotion Hosting account.
may need to .
If it has already been assigned, then there may be an issue with the DNS that you need to bring to the attention of our live technical support team.
I hope that helps to answer your question!
If you require further assistance, please let us know!
why can't we see our own tickets from AMP/client side?
Hello Fardeen,
Thanks for the question about the tickets.
There is no current system to see a summary on the tickets in that manner.
However, ALL support tickets are done through email.
So, if you need to look up your tickets, you can search through your email client and the ticket thread can be seen through your own application (if you're using your own email client).
The systems is continually being updated, but I do not know of any plans to put in a ticket system that can show you history in AMP.
It's still possible, but at present it's not something that's not a part of our system.
I hope that helps to answer your question!
If you require further assistance, please let us know!
Hi, I'm trying to submit a verified support ticket but the site is sending me round in circles. All the links to submit a verified ticket take me to instructions telling me where to go to submit a ticket. I can't seem to actually submit a ticket. Can someone have a look at the links on your website because they don't seem to work. Thanks & if you can tell me where to actually input details to start a ticket I would be really grateful.
Hello Oblong,
Can you provide the exact URL's that you're clicking?
The information on the site are all about HOW to submit, they don't take you to where you actually input the data.
You can submit a ticket through the Account Management Panel (AMP), but you have log into your account.
You can also just simply email
and that will also open a support ticket.
Just make sure to include your verification information or you will be asked for it.
If you have any further questions, please let us know.
Kindest regards,
Hi Arnel C.
I was on&/support/website/getting-started-guides/submitting-and-checking-on-status-of-tickets & even though I logged in, I seemed to keep getting redirected back to the same page.
I have since figured out what was happening:
After I logged in, I was landing on /amp/
But I needed to see the directions for opening the Verified ticket, so I was pasting the url /support/website/getting-started-guides/submitting-and-checking-on-status-of-tickets presuming i'd be redirected & cookies would mean my login status went with me. It basically directs you back to an un-logged-in page & you are back where you started looking for the 'Get Support' link, which doesn't exist if you're not logged in.
I kept logging in & then the only thing I could see vaguely similar was the 'Contact Support' link. Which takes you back to the same place.&
I think maybe it would be better & certainly more intuitive if the redirect to login via the AMP LOGIN link redirected you back to where you were before you logged in. Just a thought. Any way I submitted an email in the end & figured out the issue myself before i got the response so on the whole a learning experience for me - very useful actually.
Hope this helps & thanks for following up,
Hello oblong,
Thank you for contacting us and providing your experience and suggestions. It helps us to provide a better experience.
We are glad you were able to resolve the issue. Let us know if you have any additional recommendations.
Thank you,
I wanted to submit ticket--because phone wait times are so long.
-How do I insert &header metatag& in latest wordpress for
site to verify that I am domain owner for &bing webmaster& ?
Hi alisbahc, you can use a 3rd party plugin to add the Bing verification into the header. Here's the link referencing the plugin I found
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