Commons:Reusing content outside Wikimedia - Wikimedia CommonsThis site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.
A warm welcome to existing customers
To access or set up online servicing for your Card Protection, Identity Protection, Card Rescue, Airport Angel or Identity Safe & just click . Alternatively, call our UK customer support centre on 7&.
Introducing our new assistance services
Card Rescue*
Wherever you are, Card Rescue gives you 24/7 assistance to cancel your lost or stolen cards and organise replacements.
Product Features
24/7 emergency assistance
One call card cancellation
Register 4 household members
& Calls cost no more than calls to geographical numbers (01 or 02) and will be included as part of inclusive minutes in your package.
* Card Rescue is an assistance service. By clicking find out more you will be directed to our new cppdirect website.
Choose from the options below to access your secure customer area:
Card Protection
Card Rescue
Identity Protection
Identity Safe
Airport Angel
Card Protection
Opening hours Monday - Saturday: 8am & 8pm
Opening hours Monday - Saturday: 9am & 5pm
Airport Angel
Open 24 hours a day, 7 days a week except Christmas Day
Identity Safe
Opening hours 8am & 8pm, 7 days a week
Identity Protection Alert
Opening hours 8am & 8pm, 7 days a week
& Calls cost no more than calls to geographical numbers (01 or 02) and will be included as part of inclusive minutes in your package.
Airport Angel
Opening hours 24 hours a day, 7 days a week except Christmas Day.
Card Protection
Call us free on
55 in the UK or +44
from overseas.
Lines open 24 hours a day 365 days a year.
Identity Protection
Opening hours 8am & 8pm, 7 days a week
Identity Safe
Opening hours 8am & 8pm, 7 days a week
Home Protection
Lines are open 24/7
Opening hours Monday & Saturday: 9am & 5pm
You can write to us at: CPP, Holgate Park, York, YO26 4GA.
& Calls cost no more than calls to geographical numbers (01 or 02) and will be included as part of inclusive minutes in your package.
Our full name is actually CPPGroup Plc, which includes a number of associated companies (collectively known as CPP). The providers of the products offered through this website are:
Card Protection Plan Limited. Registered Office:
Holgate Park
FCA Firm Reference Number 311489
Registered in England and Wales Number: 1490503
Homecare Insurance Limited. Registered Office:
Holgate Park
FCA Firm Reference Number 202880
Registered in England and Wales Number: 2793290.
CPP Travel Services Limited. Registered Office:
Holgate Park
Registered in England and Wales Number:
Card Protection policies are arranged and administered by Card Protection Plan Limited as agent to the insurer, ACE European Group Limited (not a member of the CPP group).
Identity Protection and Identity Protection Alert policies are arranged by Card Protection Plan Limited and underwritten by Homecare Insurance Limited.
Card Protection Plan Limited is authorised and regulated by the Financial Conduct Authority. Details of authorisation and regulated status can be found on
Homecare insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Details of authorisation and regulated status can be found on
You can find further details of our product providers contained in the individual product Terms and Conditions.
It&s your responsibility to protect your computer equipment from viruses and other electronic attacks. We can&t guarantee that information transmitted from CPP will not be lost or intercepted. Nor can we guarantee that no viruses, worms, Trojan horses or other malicious programmes will be contained within these transmissions, or that your computer equipment will not be damaged as a result of receipt.
Whilst we will do all we can to ensure the accuracy of the information provided we cannot be held responsible for any errors. Nor can we guarantee that the site will always be free from failures, omissions or errors. We apologise for any inconvenience, but our website might not always meet your requirements and access may be interrupted. We can't be held liable for any loss or damage you may suffer as a result of using our website. You use this site at your own risk.
Messages sent via the internet, including email, may not be completely secure from loss, theft, interception or corruption and we cannot therefore take any responsibility for the accuracy of any messages sent to or from CPP.
We&ve built this site for use by UK residents who are over the age of 18 years old only.
The copyright for all information contained on each page or screen of this website is either owned or licensed to CPPGroup Plc. You may use parts of the site to assist with your use of our products or your own personal use but you cannot make any amendments. You cannot use the information contained on this website in any other way without our express written permission.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer&s hard drive.
Cookies can be categorised into two different types:
1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
2. Persistent or stored cookies that remain on the cookie file of your computer for a defined period of time.
The cookies we use
The cookies we use on our website are either &Essential& or &Performance& Cookies:
Essential cookies enable you to move around the website and access its feature, such as accessing secure areas of a website or displaying personalised content
Performance cookies allow us to count the number of visitors to our website and to see how visitors move around the website when they are using it. All counting and tracking is completely anonymous and movements and activity are not traced back to an individual user. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We also use Google Analytics to collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. For more information about the information gathered using Google Analytics please visit
For further details of the cookies we use on our websites, please see the tables below.
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.
Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.
Cookies will not be used to contact you for marketing purposes.
Cookies may be used to record details of pages that have been visited on this website, however these are anonymous statistics and we do not track you as an individual user. This is to provide us with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.
Go Squared Cookie Policy
This website uses Go Squared Ltd&s web analytics services.
GoSquared&s services use cookies, text files that are stored on your computer and which enable an analysis of your use of this website. The information generated by the cookie about your use of this website (including your IP address) are transmitted to GoSquared (which may use data repositories outside of the European Economic Area (EEA) such as the United States of America), where it is then stored for us.
We control how the information collected about you is used. GoSquared will use it on our behalf to evaluate your use of this website and report to us about this website&s operations.
GoSquared may provide it to third parties if needs be, for example, in order to comply with the law or to third parties processing that information on behalf of GoSquared. For more information on GoSquared???s practices, please see .
If you wish to restrict or block cookies you can do this through your browser settings & the Help function within your browser should tell you how. Alternatively, you may wish to visit
which contains comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of this website.
By using this website, you consent to the processing of the data captured relating to your use of the website by us (and by GoSquared acting on our behalf) in the manner and for the purposes described above, as may be supplemented by our privacy policy.
ClickTale Cookie Policy
This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information (PII) that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve our website, make it more user-friendly and monitor that it is performing correctly. You can choose to disable the Service at .
Please see this link in Clicktale wiki on the types of cookies used. Additionally you can find some more information in Clicktale&s Privacy Policy and Terms of Use that refer to our cookies as well.
You can find more information about the individual cookies we use on each of our websites and the purposes for which we use them in the tables below:
Cookies used on this site:
Type of cookie
Categorisation
_vis_opt_s
Visual website optimizer
User identification
Persistent
Used for tracking various
metrics in combination with other GA cookies
Performance
Affiliate Window
Tracks user source
Persistent
Used for tracking various
metrics in combination with other GA cookies
Performance
Google Analytics
Unique site visitor id
Persistent
CPP uses Google Analytics, a web analytics service provided by Google, Inc. Google? Analytics sets an anonymous analytics cookie? that we use to evaluate your use of the website, help us improve how our website works and understand what content interests our users. These cookies don't collect any information that could identify you ??? all the information collected is anonymous.
Performance
Google Analytics
Session tracking id
Persistent
Performance
Google Analytics
Session tracking id
Performance
Google Analytics
Referral information
Persistent
Performance
Allows bookmarking and
sharing of links on social media
Referral information
CPP uses cookies provided
by a third party:
, to provide analytics to help us better understand our visitors.
For example, to tell us how many people are sharing content.
All tracking is completely anonymous and movements and activity are not traced
back to an individual user.
Performance
_ sifrFetch
Checking browser support
User identification
Used for tracking various
metrics in combination with other Google Analytics
Performance
x-cpp-accepted cookies
Records whether cookies are
accepted or rejected.
Accepted/Rejected flag
Persistent
Required to ensure the
question about cookies is suppressed once the user accepts cookies for the
Unique site visitor id
Persistent, First Party
This cookie is used to
anonymously identify a visitor of the Website for the purpose of enabling the
ClickTale software to track such visitor???s actions across the client???s website.
Performance
How can you control the cookies we use?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can usually activate these settings by clicking on the &Help& menu in your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit . To opt out of being tracked by Google Analytics across all websites visit
Unless you have adjusted your browser setting so that it will refuse cookies, you will receive cookies as soon you visit our website. The cookies that will be issued will be applied in accordance with the terms of this cookies policy.
Don&t worry. We are fully committed to ensuring the privacy, confidentiality and integrity of customer information.
We do not collect any personal information from visitors to the public areas of our website. However, we do collect statistical information such as the number of visitors to certain areas of the website during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.
If you decide to purchase a product online or register to use the members& servicing area of the site, we&ll collect personal information about you as you enter it into the requested fields. (Please note that we have the ability to retain your contact details should you input them on our website, even if you do not complete your application by clicking submit. Such contact details may be used to contact you to help assist with your application only).You can rest assured that all personal data collected is processed in accordance with the Data Protection Act, 1998.
The ways in which we will use your data collected while you have a product are outlined in the Data Protection Notice contained within the relevant terms & conditions - we recommend you
they are available online and will be sent to you in your Welcome Pack and at renewal (where relevant).
In addition to the above, we will collect information such as the IP address from which attempted logons to the members& servicing area are made and details about failed logon attempts for the purpose of possible investigation into misuse or abuse of the website.
This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer&s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site. For full details see our Cookie Policy.
CPPGroup Plc uses web analytics software to show which pages on this website are visited most frequently and how long visitors spend on this website.
This software uses a cookie to track the number of unique users of this website. It basically tells CPPGroup Plc whether the website has a small number of regular visitors or a large number of infrequent visitors. None of the information can be traced to an individual & CPP Group Plc do not know who you are as a unique user, merely that there are a certain number of people using this website. The cookie only relates to what goes on in this website and the information cannot be used for marketing on an individual basis.
We take data security very seriously and go to great lengths to ensure your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data we hold. In early 2009, the UK companies within CPP Group achieved compliance with the Payment Card Industry Data Security Standard (PCI DSS), demonstrating how we effectively protect our data when we process, store and transmit this information on behalf of our customers and business partners.
We are continually reviewing and updating our security procedures as new technologies become available. All areas of this website where personal information is collected are secure and will display the &padlock& symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.
Should your logon details (for the members& servicing area) be entered incorrectly on three occasions, your online account will be locked, although your membership can still be accessed by telephoning customer services. This is to protect your on-line account from misuse. Your account will also &timeout& after 15 minutes during which no activity is recorded. This will reduce the risk of someone using your account without permission if you have forgotten to logout. If you need to reset your online account details for whatever reason, you can request help and guidance online or by phoning customer services.
Your activation codes, passwords and pass phrase questions/answers should be treated in the same way as you would treat you bank and credit card PIN numbers. Do not give your online account details to anyone not authorised to use your online account. We will never request that you disclose this information at any time other than when you use this website.
Remember that you have a right to see all the personal information we hold about you. Details of how you can request a copy of all the personal information that we hold on file are shown in each of the product Terms & Conditions. Please note that there may be a separate administration charge for this service.
CPPGroup Plc has over 30 years of experience in assisting customers, currently supporting 5.2 million live policies. Via our Business Partners and digital channels, CPP provides Life Assistance products that help consumers cope with the anxieties and complexities of modern life. Today consumers are increasingly reliant on their payments car they travel more, value their free time, and want to protect what is most valuable to them & at home and abroad. The loss or disruption of these life essentials can be inconvenient and stressful.
We listen to our customers and monitor market trends to make sure we offer products and services in an ever changing world, at affordable prices.
Since 1980 we&ve been building long-term relationships with our customers and now operate in 3 regions: UK & Ireland, Europe & Latin America and Asia Pacific.
Our award-winning call centres manage thousands of calls each day.&
You can find out more about CPP Group by visiting our corporate site at
CPPGroup Plc is committed to ensuring that this website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please contact us as we are continually striving to improve the experience for all visitors.
Testing of this site was carried out using the W3C Markup Validation Service. This website endeavours to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. In particular all efforts have been made to meet level Double-A of the guidelines, including all Priority 1 and Priority 2 checkpoints. The Accessibility Guidelines explain how to make Web content accessible to people with disabilities. Conformance to these guidelines helps to make the Web more accessible to users with disabilities and benefits all users.
There may be some pages that do not conform to all the guidelines. Whilst every effort is made to ensure the whole site conforms, this is an ongoing process and older content may not yet reach the standards in all areas. This website is built using code compliant with World Wide Web Consortium (W3C) standards for XHTML and Cascading Style Sheets. W3C is the governing authority on web development standards and practices.
Below you will find links to various browsers to help you tailor your current browser to your needs:
Internet Explorer
Information provided by Microsoft on how to change browser settings.
Mozilla Browsers
These pages aim to be a comprehensive list to all of the different community resources available under the Mozilla project.
Information provided by Opera on how to change browser settings.
If you need us to send you product literature in Braille, Large font or Audio format please call us on 3& and we&ll be happy to help.
& Calls cost no more than calls to geographical numbers (01 or 02) and will be included as part of inclusive minutes in your package.
Any use by you of a website operated by CPPGroup Plc
(the &Site&) is conditional upon your acceptance of these Terms & Conditions, including our Privacy Statement. We reserve the right to amend these Terms & Conditions from time to time without notice and at our discretion. It is your responsibility periodically to review this page for updates to these Terms & Conditions, which shall come into effect once posted. Your continued use of the Site will be deemed acceptance of these Terms & Conditions, including our Privacy Statement.
IF YOU DO NOT ACCEPT THESE TERMS & CONDITIONS PLEASE LEAVE THE SITE NOW.
All references to &our&, &us&, &we& or &company& within this privacy policy and within the opt-in notice are deemed to refer to CPPGroup Plc, and its subsidiaries.
Rights - all rights in all material and content (including, but not limited to, text, images, web pages, sound, software (including, code, interface and website structure and video, and the look and feel, design and compilation thereof) at this Site are owned by us or our licensors. You agree that you are permitted to use this material and/or content only as set out in these Terms & Conditions or as otherwise expressly authorised in writing by us or our licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material or content.
Intellectual Property - We are the owner and/or authorised user of all trade marks, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise indicated. Except as provided in these Terms & Conditions, use of the Site does not grant you any right, title, interest or license to any such intellectual property you may access on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property is prohibited.
NO WARRANTIES - THIS SITE IS PROVIDED "AS IS," AND YOUR USE THEREOF IS AT YOUR OWN RISK. WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ASSIGNS, DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS AND IMPLIED WARRANTIES. WE DO NOT WARRANT THAT THE SITE WILL BE FREE FROM VIRUSES, AVAILABLE OR THAT THE CONTENTS WILL BE ACCURATE OR COMPLETE AND WE REQUEST THAT WHEREVER POSSIBLE, YOU VERIFY DATA WHICH IS AVAILABLE ON THE WEBSITE WITH AN INDEPENDENT SOURCE. YOU ACKNOWLEDGE THAT THE INTERNET IS NOT A COMPLETELY SECURE MEDIUM AND WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, THAT ANY INFORMATION OR MATERIALS YOU POST ON OR TRANSMIT THROUGH THE SITE WILL BE SAFE FROM UNAUTHORIZED ACCESS OR USE. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.
THIRD PARTY GOODS AND SERVICES - WE DO NOT VOUCH FOR THOSE PERSONS, COMPANIES AND OTHER ORGANISATIONS WHOSE GOODS OR SERVICES MAY BE ACCESSED OR DISPLAYED THROUGH OR ON THE SITE.
No Offer - The information contained in this website is not an invitation or recommendation to invest in our shares. The information provided should not be relied upon in connection with any investment decision. Our past performance cannot be relied upon as a guide to future performance. The price of shares and the income derived from them can go down as well as up. Some of the statements contained in this website constitute "forward-looking statements" which reflect our or, as appropriate, third parties& current views with respect to, but not limited to, among other things, our financial performance, business strategies, plans objectives for growth and future operations and market opportunities and the dynamics of our market. All forward-looking statements involve risks and uncertainties because they relate to events and depend on circumstances that may or may not occur in the future. Undue reliance should not be placed on such forward-looking statements because they involve known and unknown risks, uncertainties and other factors that are in many cases beyond our control. Forward-looking statements are not guarantees of future performance and no assurance can be given that any predictions of future performance will prove to be correct.
NO LIABILITY- TO THE FULLEST EXTENT PERMITTED BY LAW WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ASSIGNS, HEREBY DISCLAIM ALL LIABILITY FOR ANY LOSS, COST OR DAMAGE (DIRECT, INDIRECT, CONSEQUENTIAL ,OR OTHERWISE) SUFFERED BY YOU AS A RESULT OF YOUR USE OF THE SITE OR FROM ANY COMPUTER VIRUS TRANSMITTED THROUGH THE SITE, OR OTHER SITES ACCESSED FROM THIS SITE, WHETHER SUCH LOSS, COST OR DAMAGE ARISES FROM OUR NEGLIGENCE OR OTHERWISE AND EVEN IF WE ARE EXPRESSLY INFORMED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
User Information - In the course of your use of the Site, you may be asked to provide personal information to us (such information referred to hereinafter as "User Information"). Our information collection and use policies with respect to such User Information are set forth in the Site Privacy Statement, which Privacy Statement is incorporated into these Terms & Conditions by reference. You acknowledge and agree that you are solely responsible for the accuracy and content of the User Information.
Links from and to the Site - You acknowledge and agree that we have no responsibility for the information provided by Web sites to which you may link from this Site ("Linked Sites"). Links to Linked Sites do not constitute an endorsement by or association with us of such sites or the content, products, advertising or other materials presented on such sites. We have no control over these Linked Sites and do not edit or monitor them. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such Linked Sites. No website may be linked to this website or its pages without our prior written consent.
Indemnity - You will indemnify us against any loss, damage or cost incurred by us arising out of your use of the Site, any of its services or any information accessible over or through the Site, including information obtained from linked sites, your submission or transmission of information or material on or through the Site or your violation of these Terms & Conditions or any other laws, regulations and rules. You will also indemnify against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defences.
Entire Agreement - These Terms & Conditions, including our Privacy Statement, constitutes the entire agreement between you and us in relation to its subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between us. To the extent that software is available through the Site, such software may be subject to a license agreement that is distributed or included with such software and you agree to abide by the terms & conditions of any such license agreements. The failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties& intentions as reflected in the provision, and the other provisions of the Terms & Conditions shall remain in full force and effect. We may cede assign or otherwise transfer our rights and obligations in terms of these standard Terms & Conditions to third parties.
Law and Jurisdiction - These Terms & Conditions, including the Privacy Statement and any matter relating to this Site, shall be governed by English law.
All rights reserved.}