客户不回邮件后的十二步跟进模板 - 电商营销 -
福步外贸论坛(FOB Business Forum) |中国第一外贸论坛
& 客户不回邮件后的十二步跟进模板
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客户不回邮件后的十二步跟进模板
又发现一好文章，在2015年新年伊始分享给大家，祝广大外贸朋友们2015年业绩蒸蒸日上——
开发邮件发出后，客户没有任何回应，怎么办？直接放弃？被动地等待客户的回复？还是主动跟进，并设置一份有效的跟进邮件表？
如果您想开发更多的客户，当然是要选择后者，只有不断地主动跟进，才能把握更多的成交机会。聚焦伟业今天跟大家分享客户不回邮件后的十二步跟进模版。
一、询问客户对报价的看法
Hope everything goes well with you！
Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.
If there is anything we can do for you, we shall be more than pleased to do so.
Hope we can build good cooperation with you and your company.
Best regards.
二、追问客户的评价，求回复
How are you recently?
Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.
Many thanks and best regards.
三、本着小强精神，保证客户收到了报价，重发报价
Hello, xxx,
Wish you have a nice day!
May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.
Waiting for your favorable reply soon!
Best wishes.
四、利用报价的有效期给客户一点压力
Hello, xxx,
Hope everything goes well! It’s Judy.
We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.
Wish we will promote business.
Best regards.
如果关于客户的这次询价问了这么多还没有回复的话，我们最后一次问一下，然后进行询盘的转化吧。
五、最后一次寻求客户对所询价产品的意见，附上产品目录表
Good day! My friends, Judy again.
My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?
Enclosed is the E-catalog of Kington, please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you want. Thanks…
I am of service at any time!
这个时候差不多半个月过去了，我们要学着挖掘客户的其他订单需求了。
六、待客户在目录表中发现适合他们市场的产品
Hello, my friends,
Have u received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, please feel free to contact us. We are more than pleasure to offer you with more information that you want.
If you want to estimate the products show, yes, sample can be sent for your reference!
We hope can establish a good business relationship with you in the near future.
Best regards.
七、时不时地问下是否有新的询盘或者订单
I hope you are doing good.
Have you got any new orders ? pls keep me posted if yes, i will send you our updated price for your review.
Best regards.
八、对于较大的客户我们也可以主动提出提供免费样品
Free sample can be sent for your reference if you need. How's your opinion?
As our serveral communication, I hope that we can build a cooperation between us.
Waiting for your reply.
Best wishes.
九、最后的绝招
I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you.
Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest
Best regards.
十、新产品上市就是很厉害的时候了哦
Good morning !
It is glad to inform you that we have lanched xxx ,which with xxxx优势特点 such as perfect design, low noise, light weightxxxx.
Attached with xx and xx for your reference and pls have a try in your market if possible.
Best regards.
如果这个时候客户还是没有回复，可以把我们的价格表微微调整一下发给客户，以价格的调整刺激一下客户。
十一、告知客户价格表的调整
How are you? Long time no contact and hope everything goes weill with you.
Our products and quotation had updated .Would u pls check our new quotation with new items in attachments ?If have any questions,pls contact me freely.
Best regards.
十二、看看可不可以转换订单吧
Hello, xxx,
Now I am writing for keeping in touch with you for further business.
If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin
不知大家同不同意一句话：客户的跟进无非就是找出很多的看似正规的理由跟客户保持联系嘛！所以，以下的时机肯定是不可错过的咯~~~
可选邮件：
1.客户过节，送祝福
Happy xxx and we wish you, your family, company enjoy your holidays.
As for xxx, if you need any info,pls contact me at any time. We will try our best to satisfied with your requirements.
May god bless you and have a nice day.
2.给客户发送一封关心的信，提醒客户注意休息，身体健康
Happy the coming new year! I know that you will be much busy than before. But, please renmenber to keep enough rest! As all of us know, healthy is the most inportant in your life.
Best regards.
3.如果我方过节的话
Sorry for re-troubling you.
pls find my pervious email below. Could you kindly check by return today. Because we will on holiday from xx to xx and my email access may be limited.
Thank you in advance.
Bset regards.
以上便是聚焦伟业今天的分享内容，希望能帮助大家更好地跟进客户，拿下订单。
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谢谢分享。
(康帕斯李兰馨 Q ...)
康帕斯提供65国高质量买家数据
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回复 #1 第一家具 的帖子
很有效的方法，销售就是要不屈不挠。
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好文章，强烈推荐，值得收藏~
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学以致用了
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好文章，强烈推荐，值得收藏！
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UID 2515774
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客户嘛就是上帝，好好对待，有技巧就会有单
当前时区 GMT+8, 现在时间是
Powered by D1scuz! && 2001-查看: 8336|回复: 27
客户沟通之--史上最全的回复询盘模板（转载）
本帖最后由 jkluo27 于
14:09 编辑
未付款订单
Dear $buyer,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！
提示：请根据您产品自身特点对描述内容进行修改。
已付款订单
Dear $buyer,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！
提示：请填上您的订单号和发货天数。
Dear $buyer,
The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
Best Regards
译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。
提示：请填写订单号、发货单号、运输方式和发货日期。
询问是否收到货
Dear $buyer,
According to the status shown on
website, your order has been received by you. If you have got the items, please confirm it . If not, please let me know. Thanks！
Best Regards
译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题
Dear $buyer,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。
提示：请根据投诉的实际情况进行更改。
Dear $buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。
提醒买家给自己留评价
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards
译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！
提示：请在横线处添加同类产品的链接。
Dear $buyer,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提供的折扣。
Dear $buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！
提示：请添加希望买家购买的件数和您所能提供的折扣。
大量订单询价
Dear $buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.
译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
提示：请填写你产品的价格，购买件数和优惠价格。
买家要求免运费
Dear $buyer,
Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
译文：很抱歉，到XXXXXXXXXXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。
提示：请填写地区和运费折扣。
未付款订单改完价格再次催款
Dear $buyer,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。
提示：请填写运费折扣。
外贸经典！
好贴要分享，学习学习、、、
贴子咋都没有人跟呢????
编程语言 /list/3.html
贴子咋都没有人跟呢????
狐狸的帖子，我会一个个百度的拜读
丫头你着魔了吧
狐狸的帖子，我会一个个百度的拜读
丫头你着魔了吧
丫头你着魔了吧
难得有这样子对老婆好的人，值得大家学习
同时他的帖子好，所以我要拜读啊
Powered by还在为怎么给客户发祝福短信而烦恼？14条金融人的最佳拜年短信模板戳这里！
作者：新金融联盟|
发表时间： 23:35:03
还在为怎么给客户发祝福短信而烦恼？14条金融人的最佳拜年短信模板戳这里！
新金融联盟新金融联盟新金融联盟微信号nfuchina
功能介绍新金融联盟致力于为中国最具远见和实践能力的金融家、互联网创业家和顶尖学者提供交流平台，推动融合创新，帮助决策者提升决策能力，形成决策依据，优化决策资源。
逢年过节，如果不短信问候一下客户，显得不懂礼数不说，还可能成全了对手。可要是真心问候起来，肚里又没词儿。最后，往往为了图省事，从网上复制粘贴，然后群发。可是，千篇一律的内容显得太没诚意，甚至还构成信骚扰。发，还是不发，这是个问题。
Q：如何创意个性化问候，让客户感受到真心的关怀呢？
原则：错误不能犯，否则就白干
①当天发=没诚意
都挤在一天发，再好听的话也会边际效用递减，没味道了。关键是，这么做，显得很没有诚意。比如，当到了感恩节那天，你才去表达感恩的时候，多少有点为赋新词强说愁的味道。给客户感觉你是形势所迫，为了显示你的礼貌素养，而不是表达对他人真心实意的祝福。解决方案：错峰。要么提前，要么延后，不要凑热闹。也就是说，腊月28那天发，或者初五那天发，效果会比除夕、初一发送好N倍。
②群发=白发
当客户觉得TA只是你群体对象中的一员的时候，不产生信骚扰这类负面感受已经不错，可别指望TA会有什么积极回应。解决方案：考虑到客户太多，没法全部个性化，那就把客户简单分成两类，20%的客户，亲自写短信（小编按：不要说来不及好吧，节前1周就该着手酝酿，不要等到当天才想起来~否则橙老师也救不了你）。80%的客户，可以群发，但是内容依然要做到个性化（参见后面示范）。
③完美=抄袭
一条写得天衣无缝的短信，可能会让对方莞尔一笑，但不会激起深度的情感回应，过于完美，对方会本能地认为你是抄袭。因此，要尽量少编写一些有韵脚的完美短信，更不用说复制网络上的流行祝福语了。比如：“愿你抱着平安，拥着健康，揣着幸福，携着快乐，带着财运，拽着吉祥，迈入新年，快乐度过每一天！”。
方法：真诚出创意，右脑更重要
①坚信真诚无敌
一旦你拿出真诚劲儿，你就会发现，即使看起来无话可说的时候，也能写出有趣的短信。比如这条：“一到这个时候我就犯愁啊！一大把年纪了，大过年的整几句漂亮话应个景，怎么就那么难呢？可怜我搜尽枯肠，也没弄出个什么名堂。那就老老实实跟党中央保持一致，说句有利于和谐的话吧，祝您XXXX。”
②摈弃左脑思维
客套、严肃、理性，尽显八股遗风……是左脑思维。赶紧丢掉！启动右脑思维——率真、温暖、轻松，饱含人文关怀。比如，不要这么说：“春节到了，何以琛祝您万事如意，身体健康。”用右脑稍作修改，就接地气了，比如：“过年了，幸福CEO何以琛先生官方宣布：2015年，您将9999事如意，还有1件身体健康。”
干货：模板已备好，麻溜来收藏
下面分享一些大家容易模仿的短信，不走高大上，但求接地气。各位笑纳的同时，务必根据客户的人际风格重新改造。
1.含羞唠嗑型
“王姐，平常跟您太熟了，熟到特意说点什么漂亮话都显客气了，所以，马上过年了，我就准备对您不客气了。来几句没啥技术含量的话吧：祝您吃嘛嘛香，睡得倍儿香，顺顺当当，健健康康。”
2.坦白从宽型
“提前问候您，是为了春节期间不凑热闹，到时您忙得看短信都来不及，还得琢磨要不要给这家伙回短信，那该多纠结啊？您看我多贴心啊。其实，提前发，更阴险的目的是怕您短信太多看不见我，那我不是白发了？好吧，现在就祝您XXXX。”
3.现场直播型
“第一天休假，大清早地起来打扫屋子，准备迎接财神爷。还别说，比上班还累，忙得一身汗。现在，我躺在沙发上，想起了您。如果我没有记错，您今天应该在去往哈尔滨的飞机上。那就祝您XXXX。”
4.婉约祝福型
“新年快到了，长假还会远吗？习惯了为别人操心的您，终于可以留些时间给自己了吧。好好享受难得的清闲，开启您的新春之旅。请您速速回家，祝您羊年慢慢乐。”
5.感恩表白型
“不知不觉，又是一年。终于可以慵懒地躺在客厅的沙发上，闭目回想。细数这一年里经历的事，遇到的人。您，一位萍水相逢的正能量客户，很自然地跳进了我的脑海。谢谢您，让我重新认识这份职业的价值——遇见不同的人生。羊年快到了，提前祝您羊年慢慢慢些乐。”
6.感悟工作型
“在我名下500名客户中，您是我最熟悉的1/50。在这最熟悉的50名客户中，您是我每次见面时最轻松的那一位，木有之一哦。回想过去的一年，我很开心多了一些对您的了解，在我心中，属于您的年度关键词是——平衡。职业原因，我见过一些成功人士，但您是我见过的最顾家的男人。还记得8月份的一个下午您来网点，聊起和爱人孩子一起参加暑期夏令营时那份自豪的神情。谢谢您，让我懂得了能够商场打拼兼顾家庭和谐的男人才是最可爱的。新年快到了，祝您和家人团团圆圆狠狠地幸福。”
7.勤劳耿直型
“事先声明，我下面的祝福语绝对不是转发的，不是粘贴的，是我一个字一个字在手机上按出来的，是给您私人定制的精华浓缩版——祝您XXXX。不用谢哈。”
8.坦率自黑型
“书到用时方恨少啊。从小语文不好，肚里没词儿，憋了半天，也送不出份像样的祝福急中生智啊，干脆拿出压箱底的康熙字典。以下都是我搜罗来的新年好词儿，您就自个挑吧—@#￥%&？~&#……”
9.笨鸟先飞型
“为了赶在新年前给您说句话，我提前3天写短信。一边想，一边写，一边看，心里那个恨呀，肚子里那么漂亮话，咋就出不来捏。为表示诚意，我挥笔自罚，抄3遍，新年到了，祝您一切顺意。新年到了，祝您一切顺意。新年到了，祝您一切顺意。”
10.想得太多型
“休假第一天，一大早起来，想给您写几句漂亮话，写了好几段，有的写成了淘宝体，有的写成了梨花体。慎重起见，我还特意在心里默念几遍，结果赶脚不是太客气，就是太文艺，没办法，怪我太有才了。最后，改了好几遍，就剩精华了——祝您XXXX。”
11.假期剧透型
“春节快到了，我的远行计划也开始了：登珠峰，去云南，走北欧，飞马尔代夫。还别说，放假就是好啊，终于有空躺床上，把这些旅游梦都完整做一遍。做完梦，还是觉得假期就这么几天，在家里和家人呆着吃吃喝喝就好，您春节有啥计划安排，等上班了咱们好好聊哈。最后祝XXXX。”
12.吃货卖萌型
“作为一名有梦想的吃货，我的假期是这么安排的：除夕吃白菜陷饺子，初一吃芹菜陷饺子，初二吃萝卜馅饺子，初三吃剩下的饺子……嗨，您肯定比我有出息，春节假期应该有很多安排吧？开心玩，然后春节后有空过来聊哈，我等您。祝XXXX。”
13.素未谋面型
“这个世界上我知道名字但没有见过的人很多，您是比较醒目的那一个。几个月前，我受行长委托，成为向您提供私密专享一对一金融服务的客户经理。可是，一年下来，我惆怅啊！客户经理这个官衔听起来低调奢华有内涵，但没有客户，哪有经理？新年快到了，祝愿我朝思暮想从未谋面的您——羊年吉祥，家人安康。温馨警告：春节期间，考虑到您短信多到爆，怕累着您扑闪扑闪的眼睛，偶就不准备凑热闹了，求谅解。”
14.人海守候型
“很久以前说声byebye，你转身消失在人海，再也木有回来，留下我痴痴等待。呵呵，您晕了吧，这是神马风格？莫怪莫怪，新年快到了，偶不懂婉约不会豪放没有高大上，只想换个姿势问候您，提前祝您羊年慢慢乐。不习惯？那您就当是传说中的“X行体”吧。粗暴提示：春节期间，考虑到谢您隆恩的人多到爆，奏章批阅回复费时费力，偶就不准备给您添乱了。”
感谢各位一年的关注与支持，小编的祝福猛戳这里！金融极客汇携明星阵容给您拜大年！
版权均归原作者所有,如对稿件有疑议,请联系
处理! 倡导良好风气,促进社会和谐,传播正能量!邮件跟踪八大模板促使客户尽早下单
自己作一份客户记录表，分为已成交、未成交、争取中、意向型等等。
重点针对有需要的客户，分析客户为何迟迟不愿下单的原因，再有针对性的准备好下次与客户交谈的计划和目标，并在未达目标之前持续有计划的跟进。
2.&&借到国外参展的机会，直接去拜访客户。
平时，我们可能都是和他们的采购在交往，往往有时候谈不到点子上，或者他本身也没法拿主意。如果我们直接到客户那里的话，就可以跟他们的老板、采购、技术等沟通，而且还有我们带过去的实样。这样就容易解决很多问题。
偶尔告诉客户原材料行情、运费和汇率变化。
原材料价格、运费和汇率变动是客人很关心的问题，因为对他的成本，包括未来的销售都有着密切的联系，你偶尔把行情告诉他，这样会保持着不中断的联系。同时，原材料的涨价，海运费、人民币汇率的上升，也能在一定程度上加快客人下单的决策。
&邮件跟踪之八大模板。
1）报价后好几天没回复，可以询问是否收到，收到了对价格有什么看法？对产品有什么建议？
Sample one:
Sorry to trouble you.
Several days no news from you. Have you got my enquiry for xxxx?
Fully understand that you are too busy to reply us. But we are
still await for your comments. We need your feedback to go ahead.
Thank you in
Many thanks and best regards.
1发出去后如果客户还没回复就这样跟进。因为报价单里面有对价格限制有效期，所以可以以此跟踪。
Sample two:
Hope everything goes well!
We are in receipt of your inquiry dated on xxx and quote you as
follow: XXXXXXX . Pls kindly check whether price is workable ?
Because price will be invalid on xxxx. Wish we will promote
Best regards.
3）如果碰到节假日也可以跟踪下。
Sorry for re-troubling you.
Pls find my pervious email below. Could you kindly check by return
today? Because we will on holiday from xx to xx and my email access
may be limited.
Thank you in advance.
Best regards.
4）如果客户遇到客户国家节日也可以借此恭维一番，加深印象。
Happy xxx and we wish you, your family, company enjoy your
As for xxx, if you need any info, pls contact me at any time. We
will try our best to satisfied with your requirements.
May god bless you and have a nice day.
5）然后就是交货期，稍微的给他一点压力，催促他尽快下单。
Hope you everything goes well.
I sent you the quotation for xxx in last email and the delivery
time is xx days .Could you pls kindly check and confirm the order
soon. We need plent of time to arrange mass production and keep the
shipment on time.
Many thanks and best regards.
6）时不时的问下是否有新的询盘或者订单。
I hope you are doing good.
Have you got any new orders? Pls keep me posted if yes, I will send
you our updated price for your review.
Best regards.
7）新产品上市是你大展拳脚的时候了，用的好很厉害的哦。
Good morning!
It is glad to inform you that we have&lanched xxx
,which with xxxx(优势特点) such as perfect design, low noise, light
weight. Attached with xx and xx for your reference and pls have a
try in your market if possible.
Best regards.
8）更新报价单也可以说下。
How are you? Long time no contact and hope everything goes well
Our products and quotation had updated .Would you pls check our new
quotation with new items in attachments?If have any questions, pls
contact me freely.
Best regards.
打个远洋电话，问明白具体原因。一般客户都会说明的。
可能客户在考验你的耐性，可能客户很忙一时间忘记了，或者想找你的邮件资料找不到，直接问清楚，化被动为主动。
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