If errors occur in API requests, custom error messages will be returned. This topic describes different error codes and their error messages. You can also submit a ticket to request technical support.System error codesSystem error codes start with 500, 10xx, and 11xx. System errors might be caused by signature issues, wrong parameters, and system timeout.Error code
Error message
Description
500
system error, please contact the admin
The business application network is unavailable or the interface times out.
1000
data not exist
The data does not exist.
1001
secret invalid
The secret is invalid.
1002
access_token is null
The token is empty.
1003
grant type invalid
The authorization type is invalid.
1004
sign invalid
The signature is invalid.
1005
clientId invalid
The value of clientid is invalid.
1006
not support content type
The content type is not supported.
1007
not support key
The key is not supported.
1008
invalid access
The value of accessid is invalid.
1010
token is expired
The token has expired.
1011
token invalid
The token is invalid.
1012
token status is invalid
The token status is invalid.
1013
request time is invalid
The request timestamp has expired.
1100
param is empty
The specified parameters are empty.
1101
params range invalid
The parameter range is invalid.
1102
param is null
The parameter is empty.
1103
commands issue error
The specified command is invalid.
1104
type is incorrect
The type is incorrect.
1105
missing the header
The header is missing.
1106
permission deny
The permission request is denied.
1107
code invalid
The authorization code is invalid.
1108
uri path invalid
The value of uri is invalid.
1109
param is illegal, please check it
The parameters are invalid.
1110
concurrent request over limit
The request timed out.
1111
system is busy, please retry later
The system is busy.
1112
the user is syncing in the background, please try again later
The user is synchronizing data in the background.
1113
do not repeat the operation in a short time
Do not repeat the operation in a short time.
1114
your ip(%s) don’t have access to this API
Your IP address is not allowed to request the current API, or the current IP address is not in the allowlist.
1199
your requests are too frequent
Your requests are too frequent.
1400
token invalid
The token is invalid.
28841001
No permissions
You have not subscribed to a cloud development plan.
28841002
No permissions. Your subscription to the cloud development plan has expired.
Your subscription to the cloud development plan has expired.
28841003
No permissions. Your subscription bill is overdue.
You have an overdue bill for the cloud development plan.
28841004
No permissions. Your quota of Trial Edition is used up.
Your quota of Trial Edition is exceeded.
28841101
No permissions. This API is not subscribed.
You have not subscribed to this API.
28841102
No permissions. Your subscription to this API has expired.
Your subscription to this API has expired.
28841103
No permissions. Your bill for this API is overdue.
You have an overdue bill for this API.
28841104
No permissions. Your quota of this API is used up.
Your quota of calling this API is exceeded.
28841105
No permissions. This project is not authorized to call this API.
This specified cloud project is not authorized to call this API.
28841106
No permissions. This API is not subscribed.
You are not authorized to call this API.
IoT Core error codesError code
Error message
Description
40000001
The property is empty.
The property cannot be empty.
40000002
Illegal custom name.
The name is empty, or contains emoticons.
40000003
The code does not exist.
The product to which the device belongs does not define this feature value.
40000200
System error.
Please contact your administrator.
40000203
Illegal parameter.
Refer to the API documentation to set parameters.
40000232
Another Zigbee device of the gateway is being updated.
Please try again later.
40000233
Your system is up to date.
Your system is up to date.
40000247
The specified device module does not exist.
Check whether the device module is reported when the device is activated.
40000302
Failed to remotely make API calls.
Please contact your administrator.
40000303
Parameter errors.
Refer to the API documentation to set parameters.
40000308
The format of the specified command or value is incorrect.
Refer to the API documentation to set parameters.
40000801
The device is offline.
Check whether the device is online.
40000802
Property error.
Check the device property.
40000901
The specified device does not exist.
Check the parameters.
40000903
Illegal parameter. Please check.
Refer to the API documentation to set parameters.
40000904
Too many parameters in the list.
Refer to the API documentation to set parameters.
40000999
System error.
Please contact your administrator.
40001001
The space ID is empty.
Check whether the input parameter is correct.
40001002
The parent space ID is illegal.
Check whether the parent_space_id parameter is correct.
40001003
The space name is empty.
Check whether the input parameter is correct.
40001004
The space name is too long.
The space name can contain 1 to 50 characters.
40001005
The space description is too long.
The space description can contain 1 to 255 characters.
40001101
The resource ID is empty.
Check whether the input parameter is correct.
40001102
The resource set exceeded the length limit.
The resource set exceeded the length limit.
40001103
Illegal resource type.
Check whether the input parameter is correct.
40001104
The specified resource does not exist.
Check whether the input parameter is correct.
40001105
The specified resource already exists in the space.
Check whether the input parameter is correct.
40001106
The current space contains a subspace.
You must delete the subspace to continue.
40001107
The current space has resources undeleted.
Delete the resources and try again later.
40001900
No permission to access the space.
No permission to access the space.
40001901
The specified space does not exist.
The specified space does not exist.
40001902
Illegal parameter.
Check the parameter and try again.
40002901
The group does not exist. Check whether the group is valid.
The group does not exist. Check whether the group is valid.
40002902
The group UID does not exist. Check whether the parameters are correct.
The group UID does not exist. Check whether the parameters are correct.
40002903
The number of groups or devices in the space exceeds the maximum limit. Please check the number of groups or devices in the space.
The number of groups or devices in the space exceeds the maximum limit. Please check the number of groups or devices in the space.
40002904
No permission to access the group.
No permission to access the group.
40002905
The product does not support creating groups.
Configure the product to create groups.
40002906
Parameter errors.
Check the parameter.
40002999
Group service error. Contact the admin.
Group service error. Contact the admin.
40003900
The {0} parameter is empty.
Enter the parameter as instructed in the documentation.
40003901
The {0} parameter is illegal.
Enter the legal parameter according to the developer documentation.
40003902
The linkage scene cannot be enabled or disabled.
Check whether the input parameter contains the rule ID of the scene.
40003903
The {0} parameter shall be empty.
Enter the parameter as instructed in the documentation.
40003904
The linkage rule does not exist.
Check the parameters.
40003905
The conditions of linkage rules have the same code.
Check the parameters.
40004001
The {0} parameter is illegal.
Enter the parameter as instructed in the documentation.
40004002
The {0} command does not exist.
Enter the parameter as instructed in the documentation.
Service error codesService error codes start with 20x and 21x. Service errors might be caused by device offline issues, users’ data issues, and task operation issues.Error codes
Error message
Description
2001
device is offline
The device gets offline.
2002
this user doesn’t have any devices
The user does not have any devices.
2003
function not support
The specified feature is not supported.
2004
not support the lock type
The lock type is not supported.
2005
product not exist
The specified product does not exist.
2006
user not exist
The specified user does not exist.
2007
device token expired
The device token has expired.
2008
command or value not support
The command or value is not supported.
2009
not support this device
This type of device is not supported.
2010
device not exist
The specified device does not exist.
2012
application not support
The application is not supported.
2013
add timer failed
Failed to add a scheduled task.
2014
this device doesn’t have any timers
The device does not have a scheduled task.
2015
this category is not supported
The category is not supported.
2016
remote control is removed or does not exist
The remote control is removed or does not exist.
2017
schema does not exist
The app schema does not exist.
2018
data decrypt failed
Failed to decrypt the data.
2019
time over two hours
The period is more than two hours.
2020
Only third-party clouds are supported
Only third-party cloud services are supported.
2021
Illegal email
The email address is incorrect.
2022
Illegal phone
The mobile phone number is incorrect.
2023
user exist
The user already exists.
2024
device file path is not standardized
The file path on the device is invalid.
2025
device and file path mismatch
The device and file path do not match.
2026
ip failed to get
Failed to get the IP address.
2027
size too large
The size is too large.
2028
encryption token expire
The token has expired.
2029
session status is invalid
The session status is invalid.
2030
virtual scan only supports ay region
Virtual scanning is currently only available in China Data Center.
2031
third-party platform authorization failed
Third-party authorization failed.
2032
app pushed request unique ID is duplicate
The request_id already exists. Idempotency is required.
2033
more than 1000 app message push users
The number of users who receive the app push notifications exceeds the upper limit.
2037
the username has been bound by another username type
The username has already been bound with another username type.
2041
operator name is exist
The operator’s username already exists.
2042
operator not exist
The operator does not exist.
2043
operator uuid not exist
The operator’s UUID does not exist.
2044
operator ip not exist
The operator’s IP address does not exist.
2045
operator ip has bind
The operator’s IP address has already been bound.
2046
operator uuid has bind
The operator’s UUID has already been bound.
2047
this device is frozen by user, cannot command
The device is frozen.
2050
the infrared code corresponding to the key does not exist
The specified infrared code does not exist.
2051
send infrared command failed
Failed to send infrared commands.
2052
not support the command to set specific temperature
The command to set the specified temperature is not supported.
2053
the matching infrared code is invalid
The specified infrared code is invalid.
2054
the sub-device does not exist
The sub-device does not exist.
2055
not support the device
This device is not supported.
2056
device has bind or not active
The device has already been bound or it is inactive.
2060
failed to add user, please try it later
Failed to add the user.
2061
message push config are not set
The push notification configuration is not completed.
2062
data already exists
The data already exists.
2063
other zigbee device is upgrading
Another Zigbee device is being updated.
2064
device version is the latest
The device version is up-to-date.
2101
duplicate naming under the device
The device name already exists.
2401
username or password wrong
A wrong username or password is entered when logging in to the mobile app. Check again or reset your password.
}