Change your Apple ID by signing into your account and editing your existing ID.
Recover your Apple ID by visiting
and clicking "Forgot Your Apple ID."
Reset your password by visiting , entering your ID, and entering a new password.
Sign out of all accounts that use your ID. This includes iCloud, the iTunes store, the App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage. Do this for all devices you own that use the ID.
Sign in to your account. Visit
and click Manage your Apple ID. Enter your ID and password. Note that the ID is the same as the email address you used to create the account.
If you've forgotten either of these, click on "Forgot your Apple ID?" or "Forgot your password?" or refer to the other sections for more information.
If a notice says your ID has been disabled, most likely you or someone else has entered the wrong password too many times. Follow the instructions in the password reset section below.
Edit your Apple ID. Once you're logged in, look for the section titled "Apple ID and Primary Email Address." Click the Edit link to the right of your Apple ID email address. Type your current email address into the box once it appears, and click Save.
Verify the address. In a new tab or window, log into the email account you just entered as your new Apple ID. You should receive an email from Apple. If a Verify Now link is listed, click it to complete the change. If the email is just a summary of your changes, with no verify link, then the change should already be complete.
The verification email should arrive within a few minutes. If it does not, return to the Apple ID management screen and click Resend. If you still can't find it, check your spam folder, as well as the email addresses listed under "alternate email addresses" on the Apple ID management screen. Also log in to the "Password and Security" section to find your "Rescue Email Address," and check that as well.
Sign in to services with your new Apple ID. If you're already signed in to an iOS device or an Apple service, sign out again and sign in with your new ID so your information is stored, or use the Settings menu to change your ID. A few services will update automatically, but may take up to 24 hours to do so. If you encounter any issues, see
for more specific information on each service and application, or .
Visit iForgot and click Forgot Your Apple ID. Open your browser and navigate to . Click "Forgot your Apple ID," underneath the Apple ID text entry box.
Enter your information. Along with your name, enter as much information as possible, then click "Next." If Apple finds a match, you will be give the choice of receiving an authenticating email, or answering security questions.
In "current email" enter a personal email account you can access. This is where Apple will send your Apple ID information.
In "prior email" boxes, enter as many of your old emails as you can think of. Apple will check to see whether these are your Apple ID. If none of these were ever used for an Apple ID, you'll have to remember the answers to your security questions instead.
Enter a new password. Whether you choose email authentication or answer the security questions, you'll be asked to create a new password. Your Apple ID will be shown in bold.
Visit iForgot. Open your browser and navigate to , enter your Apple ID, and click "Next."
Prove that you are really you. In the authentication window, choose one of two methods to verify you are the account holder.
Email authentication. Apple will send an email that gives you a link to reset your password. Do not choose this option if you can no longer access the email account associated with your Apple ID.
Answer security questions. If the email on file for that Apple ID is no longer valid, Apple provides a second method: answering the security questions you entered when you originally set up your Apple ID.
if neither of the methods above work.
Provide additional information if you use two-step verification. This more secure form of account protection requires additional steps before you can obtain your password. Enter the Recovery Key Apple gave you when you enabled two-step verification, and respond to the verification message sent to one of your "trusted devices" (typically a phone).
If you have lost your recovery key or access to your trusted devices, you will not be able to regain your password. Make a new Apple ID, or
Enter a new password. Enter a secure password, re-enter to confirm it, then click "Reset Password."
Click on "Return to My Apple ID." Your password is reset, and can return to the main Apple ID page to change preferences, privacy settings, and more.
If you couldn't remember the answers to your security questions, use this management screen to change the questions to something more memorable.
Safari will not let me change my Apple ID. How do I do this?
wikiHow Contributor
Look in the upper left corner of Safari for system preferences. You should be able to find the link to change it there.
How do I reset my passcode?
wikiHow Contributor
On iPhone, go into settings, go to general, and then password setting. It will ask you to put
once you do, it will unlock all the settings. Then click change password/reset.
How do I drop the old ID on my phone and get a new one if I can't get the answers to the quiz right?
How to get my apple id verify code
200 characters left
You can reset your password from your mobile Apple device. Either navigate directly to
on your mobile browser, or open Settings, tap on "iTunes & App Stores," then tap "Forgot Apple ID or Password" under the Sign In button. It will open iForgot in Safari. Continue as described above.
If the Apple website or Apple services are not behaving as described in these instructions, check
to find out whether any services are currently offline.
If you want to change your Apple ID a second time within the next 90 days, you'll need to turn off automatic downloads first.
When changing passwords, you cannot use a password you have used within the last 12 months.
You may not be able to change your Apple ID if the associated email address ends with @, @me.com, or @. Add your current email as an alternative email address instead.
Using multiple Apple IDs on the same device can cause login problems with some applications. Try
if this happens, or delete the Apple ID cookie.
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Friday, May 10,
pm PT (05:55 pm ET)
In a town hall session held on Thursday, Apple informed tech staff that major changes to the AppleCare and AppleCare+ service programs will be enacted starting this fall, with a broadening of current policies likely to cut costs and make the service more attractive to consumers.
The town hall session was led by Apple Vice President Tara Bunch, who revealed a set of after sales policy shifts would soon be rolling out across the U.S., and eventually the world, with many of the changes referred to under the "One Apple" brand, said a person familiar with the matter. While Bunch was referred to as Vice President of AppleCare, AppleInsider cannot confirm this assertion. On her LinkedIn , Bunch lists her current job as simply "Vice President at Apple," but it is known that she was previously vice president of Global Customer Support Operations at Hewlett-Packard prior to joining Apple in 2012.
As for the "One Apple" moniker, it is unclear if the term is an internal designation for the vast restructuring about to take place, or is intended to become a consumer mark once the new changes are in place.
"The biggest announcement, was the way repairs for iPhones will be handled soon," the person, who asked not to be identified due to their active status as an Apple employee, told AppleInsider. "The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured (sic) device, whether brought into an apple store or sent in for mail in repair. Now we are starting to actually repair the products and return the same device to the customer."
Currently, Apple Stores have the tools to replace speakers, receivers, home buttons, the vibrator motor and battery. Come June, capabilities will be expanded to display replacement, and by July cameras, sleep/wake buttons and logic boards will be dealt with in-store. In addition, employees will have access to advanced diagnostics tools that can remotely assess hardware issues and relay the data directly to technicians, allowing for quicker turnaround times.
The new in-house repairs are to be rolled out across the U.S., with international support coming online soon thereafter. Bunch reportedly said Apple expects to save nearly $1 billion per year with the change in policy.
In another huge departure, Apple will reportedly reconfigure its paid AppleCare service as a subscription model, or introduce a new tier, which will be attached to a customer rather than a specific product. Under the proposed system, a customer is entitled to in-store training similar to the One to One program available to new Mac buyers, with each device owned being covered by the warranty. The new AppleCare may also include "exclusive" 24/7 support, though that has not been confirmed as a full set of features and pricing is not yet etched in stone.
Gratis after sales coverage is also slated for an update, and will move over to a new system where phone support will persist for at least an entire year, with possible two-year support offered in the future. Apple currently offers 90 days of free phone support without buying the add-on AppleCare plan. Online support, knowledge base articles, online live chats and Genius Bar visits will continue to be free.Apple's current term limitations for after sales coverage and service for AppleCare+ for iPhone.
Apple is also looking to grow its home advisor team, which currently consists of over 4,200 technical advisors who work from home instead of an office, approximately double the number from one year ago. The program is meant to cut overhead costs and provide for a larger pool of potential employees.
Finally, the person said Apple's online resources will see an overhaul in the coming months as the company is working to expand its current offerings to include support over iMessage and a revamp of the Support Pages website, which is expected to focus on interactive tutorials and video content. Unsurprisingly, the Web-based enhancements will be optimized for both computer and iOS device perusal.
In addition, Apple personnel will begin to take a more active role in the discussion boards, helping to answer questions, consolidating threads and performing general maintenance.
Most of the changes mentioned above will roll out by fall if all goes according to plan. AppleInsider has reached out to Apple for comment and will update this article upon receiving a response. Update: In a follow-up correspondence, the person briefed on Apple's upcoming changes pointed out that in-store repairs would also be a plus for those customers whose products are no longer under warranty. Instead of paying a universal "swap out" fee, out of warranty hardware issues will be fixed on a per device basis. Apple has reportedly deployed advanced in-store repairs at select locations, with customer response being largely positive.
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