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&Towards taxonomy architecture of knowledge management for third-party logistics service provider
Purpose – The purpose of this paper is to examine how the rapid pace of technol
Purpose – The purpose of this paper is to examine how the rapid pace of technological change,
attrition rate, global complexities and the increasing amount of data and information available have
complicated the task of managing knowledge for third-party logistics (3PL) service providers. Based
on literature, there is a need for research into the development of a generic taxonomy components
framework (GTCF) for the implementation of knowledge management (KM) solution for 3PL service
providers.
Design/methodology/approach – A four-stage model has been devised for the development of a
GTCF to implement KM solution for 3PL service providers. The authors proposed modified Q-sort
method and also used Delphi analysis in the four-stage model. The KM components were identified
through literature study and discussion with subject experts. The hierarchical structure of the taxonomy
was derived and refined through a survey among 3PL experts by employing Q-sort method.
Findings – This paper makes several important contributions toward the objective of better
understanding the role of 3PL operations in knowledge creation. The feedback from the respondents
shows that the GTCF is of potential employment by 3PL service providers irrespective of the nature of
the primary service they offer.
Research limitations/implications – The GTCF has been devised based on survey responses
gathered from 3PL experts in India. The findings of this study have implications for understanding the
key KM components required for 3PL service provider relationship and also the weightage for KM
components.
Practical implications – The aim of this research is for the development of a GTCF which can be
taken as the base for implementation of KM solutions for 3PL service providers.
Originality/value – The contribution of this study lies in extending the body of knowledge of KM
for 3PL service providers. It tests a proposed framework which has only limited empirical validation,
and provides a broader understanding of KM components required for 3PL service provider.
Keywords Knowledge management, Delphi method, Distribution channels and markets,
Service industries
Paper type Research paper
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